Return Policy
COVID-19 Update:
Due to health and safety concerns related to COVID-19, we are unable to accept returns or exchanges on any products unless they are defective or damaged upon receipt.
Defective or Damaged Products:
If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will do our best to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the damaged or defective item to expedite the process.
Our commitment is to ensure that you receive products of the highest quality, and we apologize for any inconvenience caused by receiving a defective or damaged item.
Return Process for Defective or Damaged Products:
- Contact our customer service team at murbily.info@gmail.com within 7 days of receiving your order to report the issue.
- Provide your order number and a detailed description of the defect or damage, along with clear photographs if possible.
- Our customer service team will assess your request and provide instructions on the return process, which may include returning the item or providing additional information.
- Once we receive your request and determine that the product is indeed defective or damaged, we will either send you a replacement item (if available) or issue a refund, including any applicable shipping fees.
Non-Returnable Items:
Apart from defective or damaged products, all other items are considered non-returnable during the COVID-19 pandemic. This policy is in place to safeguard the health and well-being of our customers and staff.
We appreciate your understanding and cooperation during these challenging times. Our team is dedicated to providing you with the best possible service and ensuring that you are satisfied with your purchase.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
CONTACT INFORMATION
If you have any questions regarding this Return Policy, you can contact us at:
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