Refund policy

Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will work quickly to resolve the issue. To help us expedite the process, please provide your order number, a detailed description of the problem, and photographs of the item if possible.

Once we confirm that the product is defective or damaged, we will either send a replacement item (if available) or issue a refund, including any applicable shipping fees.

General Returns & Exchanges:

We accept returns and exchanges on most products within 7 days of delivery, provided that items are unused, in their original packaging, and in resalable condition. All return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Case-by-Case Review

All return requests are reviewed on a case-by-case basis. While we aim to be fair and flexible, please note that items requested for return outside the 7-day window cannot be accepted.

Return Process for Defective or Damaged Products:

  1. Contact our customer service team at murbily.info@gmail.com within 7 days of receiving your order to report the issue.

  2. Provide your order number and a detailed description of the defect or damage, along with clear photographs.

  3. Our customer service team will assess your request and provide instructions on the return process, which may include returning the item or providing additional information.

  4. Once we receive your request and determine that the product is indeed defective or damaged, we will either send you a replacement item (if available) or issue a refund, including any applicable shipping fees.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items

  • Gift cards

  • Personalized or custom-made products

We are committed to ensuring that you are completely satisfied with your purchase. If you have any questions, please don’t hesitate to contact us.

CONTACT INFORMATION

If you have any questions regarding this Return Policy, you can contact us at:

murbily.info@gmail.com